AM Sport is a sport equipment pro shop situated in Mississauga, Unit 36-1675 The Chase Road since 2014. We are primarily selling professioinal products of leading brands in Badminton, Tennis, Table-Tennis and Squash. AM Sport is the authorized dealer of Yonex, Victor, Li-Ning, Black Knight, Butterfly, DHS, Donic, Yasaka, Prince, Wilson, and Head. We also carry a wide range of products that suit other sports and recreational activities.
ONLINE: AM Sport Pro Shop offers a 14-day conditional return policy for all of its products purchased at regular price, except badminton shuttles. Any “unused” products may be returned at buyers cost, minus shipping charges from the original invoice, within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Returns and exchanges will only be accepted for items that are in new, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted.
If for any reason you would like to cancel/refund your order please email or call us. Please note that there is a minimum $3 transaction/handling fee. Please see chart below:
|Before tracking is received
|After tracking is received
|If shipped out already
||$8.00 CAD + Shipping cost
Charges are made due to credit card fees, handling time, package materials, etc.
Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. Click here for prices.
If we are unable to fulfill ALL ITEMS in an order we will issue a Full Refund.
e.g. If one item is available but another is not and you want to cancel the order, there will be a $2 transaction fee.
If ALL items are unavailable and cannot be fulfilled, a full refund will be issued.
IN-STORE: No refund, only exchange in 7 days with original packaging, tags and brand new condition. USED condition will not be accepted. Final decision will make by AM Sport Pro Shop.
AM SPORT Pro Shop offers the lowest price possible. Purchases made during a sale or on clearance are FINAL SALE and cannot be returned or exchanged.
How to return or exchange?
Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If a racket was requested to be strung by AM SPORT Pro Shop, it is considered a customized racket and is not eligible for return. If stringing for the racket was not requested, unused with the manufacturer plastic wrap on handle, the buyer must pay for a 10% handling fee. If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
All Other Items: must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition. Buyer must pay for all shipping costs and a 10% restocking fee. If returning from an order purchase eligible for free shipping that will total under $200/$250, buyer must cover for the standard shipping fee covered by AM SPORT Pro Shop from the original order.
All Returns/Exchange must be sent back to AM Sport Pro Shop using pre-paid shipping (buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed (any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order number written on the outside of the box for smooth process. Any that do not have this order number will not be refunded.
IMPORTANT: AM SPORT is not responsible for any custom clearance fees (or any other fees applicable) if a package is being sent back from outside of Canada. Packages will not be accepted until the customer has paid for the fees.
Returns/Exchange to AM SPORT
Unit 36 – 1675 The Chase Road,
Mississauga, ON Canada L5M 5Y7
New exchanged items will only be shipped out after we have received the returned item in it’s original condition. The buyer must make a payment for the standard shipping costs to ship out the exchanged item.
How to report defective merchandise?
***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***
Rackets: All rackets purchased from AM Sport Pro Shop has a 6 month manufacture warranty from the day that it was purchased.
Shoes & bags: All shoes and bags purchased from AM Sport Pro Shop has a 30 days manufacture warranty from the day that it was purchased.
All other items: Must contact firstname.lastname@example.org with pictures of the item within 14 days of the delivery date and email explaining where it is defective. If it was a shipping damage AM Sport Pro Shop will file a claim with the courier. Process usually takes approximately 2-6 weeks.
This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex, Victor, Li-Ning, Black Knight, Wilson, Babolat, Head, or other brand name decides that a racket has a Manufacturer defect, the company will provide a new racket (frame only). Please do not cut the string as this voids all warranty. This process usually takes approximately 8-12 weeks.
**Please contact us directly at AM SPORT Pro Shop for all warranty inquiries.**
- To file a claim, contact email@example.com
- Email heading Order# _____ – Warranty Claim
- Email photos
- Brief description
- Pack the merchandise in its original packaging. AM Sport Pro Shop is not responsible for any damages for the package while in transit. Please write the Authorize Code number on the outsideof the box as given to you by request for a Warranty Claim.
- Include a copy of the invoice inside the box.
- Your warranty will be processed within 8-12 weeks upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back.
- If your racket is replaced you will be responsible for any additional shipping charges and stringing services.