Warranty

HOW TO REPORT DEFECTIVE MERCHANDISE?

Rackets: All rackets purchased from AM SPORT Pro Shop has a 3-6 month manufacture warranty from the day that it was purchased.  This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex, Victor, Li-Ning decides that a racket has a Manufacturer defect, the company will provide a new racket (frame only).  Please do not cut the string as this voids all warranty.  This process usually takes approximately 8-12 weeks. 
Yonex Rackets:

***IMPORTANT***

Please contact us directly at AM SPORT Pro Shop for all warranty inquiries. Racquets must be sent back to AM SPORT Pro Shop unless otherwise requested to process for warranty through YONEX CANADA. 

***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***

  1. Yonex Badminton racquets are guaranteed for 6 months and Yonex Badminton Shoes are guaranteed for 3 months from date of consumer purchase against manufacturers defects in materials and workmanship only.
  2. The above warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by Yonex Canada.
  3. Replacement racquets do not qualify for additional warranty.
  4. The above guarantee covers replacement of frame only. Stringing will be an extra charge.
  5. All shipping costs will be at the buyer’s expense including:
  • Prepaid shipping to AM SPORT Pro Shop
  • $30 shipping/handling charge to Yonex Canada (subject to package size)
  • Shipping and handling fee will be quoted for the replacement racquet back to your location (if warranty claim is accepted). 

To process the claim:

    1. To file a claim, contact amsport.ca@gmail.com
    • Email heading: ‘Order# _____ - Warranty Claim’
    • Please attach photos of the defective item
    • Brief description 
    1. Securely package the merchandise. AM SPORT Pro Shop is not responsible for any damages for the package while in transit. Please write your order number on the outside of the wrapped box as given to you to request for a warranty claim. 
    2. Include a copy of the invoice inside the box. 
    3. Prepaid Shipping to:

    AM Sport Pro Shop (Order#_____)

    Unit 36 - 1675 The Chase Road,
    Mississauga, ON L5M 5Y7 

           5. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes the time it takes to ship               the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 
Victor Rackets:
Please keep all proof of purchase items you can to help provide a time line of when your Victor product was purchased, as this will affect warranty terms. 

Click here to download Victor Canada's Warranty Intake Form

Victor Rackets North America. ATTN: WARRANTY
Suite #140 - 12851 Clarke Place Richmond BC
V6V 2H9
Phone 604-875-1070

Toll Free 1-877-875-1070

Email: info@victorracquets.com

 
Victor items can be shipped directly to Victor Rackets North America 
Shoes: All shoes manufacture defect only warranty within 30 days of purchase.
All other items: Must contact amsport.ca@gmail.com with pictures of the item within 14 days of the delivery date and email explaining where it is defective. If it was a shipping damage AM SPORT Pro Shop will file a claim with the courier. Process usually takes approximately 2-6 weeks.
1. To file a claim, please contact amsport.ca@gmail.com
• Email heading Order# _____ - Warranty Claim
• Email photos
• Brief description 
2. Pack the merchandise in its original packaging. AM SPORT Pro Shop is not responsible for any damages for the package while in transit. Please write the Authorize Code number on the outside of the box as given to you by request for a Warranty Claim. 
3. Include a copy of the invoice inside the box. 
4. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 
5. If your racket is replaced you will be responsible for any additional shipping charges and stringing services.

TABLE TENNIS EQUIPMENTS & TABLES

CUSTOM-MADE RACKETS

  • Custom-made rackets are non-returnable and non-refundable.
  • To comply with ITTF regulations, one side of the racket must be red and one side must be black.

WARRANTY

  • Warranty is against manufacturer defects only
  • Pre-assembled rackets including Pro-Lin models: 30 days
  • Custom-made rackets: 30 days
  • Accessories: 30 days
  • Tables: Varies by model
    • Centrefold 25, Octet 25, Europa 25 and Space Saver 22: 5 years
    • Outdoor Playback: 3 year warranty on the frame and 10 year warranty on the top
    • All other models: 3 years

TABLE SHIPMENTS

Please contact us amsport.ca@gmail.com for delivery/pick up option. 

  • Tables will be delivered curbside & someone must be present to assist the driver in removing the table from the truck.
  • Due to the size of the truck, fright companies may be unable to access certain residential areas. If you feel that your required destination is such, please contact us prior to placing your order.
  • Additional services can be provided by the freight company at an additional charge. Please contact us should you require special assistance.
  • We will notify you once your table has been shipped and provide you with the tracking number. Scheduling a delivery time with the freight company will be required.
  • Should you need to change the ship-to address for any reason once the table has been shipped, an additional charge will apply.
  • Most freight companies require a four hour time window for delivery. If the freight company is late for delivery, please contact them directly.
  • Failure to comply with the arranged delivery time will result in additional charges to you for redelivery and/or storage fees established by the freight company.
  • Once the table has been removed from the truck, and while the driver is still present:
    • Inspect the table for damage
    • Table damage must be noted on the Delivery Receipt.
    • If you suspect damage that is not visible, please note "Subject to Inspection" on the Delivery Receipt. If the driver will not allow you to make this notation, refuse the shipment.
    • All of this must be observed to ensure proper credit.
  • For any concealed damage found after the delivery, you must notify the freight company within ten days.
  • If you find your table has concealed damage, do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging.