AM SPORTS offers a 14-day conditional return policy for all of its products purchased at regular price, except badminton shuttles. Any "unused" products may be returned at buyers cost, minus shipping charges from the original invoice, within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Refunds are in STORE CREDIT ONLY.  *Store credits cannot be used towards Shipping/Handling fees. 

If returning from an order purchase eligible for free shipping that will total under $200/$250, the buyer must cover for the standard shipping fee covered by AM SPORT Pro Shop from the original order.

Please contact us prior to shipping back an order. 

Shuttlecocks - Opened tubes of shuttles cannot be returned. Bulk orders of 10+ tubes are subject to a 20% restocking fee and shipping costs if being returned.

Shoes - Must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Once received, AM SPORT may charge 20% restocking fee if returned in not sellable condition.

Clearance or Close-out items - All clearance or close-out items are final sale. Therefore, it is not eligible for exchanges or returns. SOLD-AS-IS without any warranty from the manufacturer.

All other items - must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact. Once received, AM SPORT may charge 20% restocking fee if returned in not sellable condition.

Do I have to pay for return shipping?

Customer is responsible for all return shipping costs unless defective or damaged.

What is return procedure?

For all returns, please email amsport.ca@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. 

What is return address?

Please send the return shipment to:  

AM SPORT - Racquets Pro Shop  
Attn: Returns/Exchange, Unit 36 - 1675 The Chase Rd, Mississauga, ON Canada L5M 5Y7 

All Returns/Exchange must also have the order number or a return authorization code written on the outside of the shipping box.

New exchanged items will only be shipped out after we have received the returned item in it's original condition. The buyer must make a payment for the standard shipping costs to ship out the exchanged item. 

HOW TO REPORT DEFECTIVE MERCHANDISE?

***IMPORTANT***

Please contact us directly at AM SPORT Pro Shop for all warranty inquiries. Racquets must be sent back to AM SPORT Pro Shop unless otherwise requested to process for warranty through YONEX CANADA. 

***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***

1. Yonex Badminton racquets are guaranteed for 6 months and Yonex Badminton Shoes are guaranteed for 3 months from date of consumer purchase against manufacturers defects in materials and workmanship only.
2. The above warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by Yonex Canada.
3. Replacement racquets do not qualify for additional warranty.
4. The above guarantee covers replacement of frame only. Stringing will be an extra charge.
5. All shipping costs will be at the buyer’s expense including:

• Prepaid shipping to AM SPORT Pro Shop
• $30 shipping/handling charge to Yonex Canada (subject to package size)
• Shipping and handling fee will be quoted for the replacement racquet back to your location (if warranty claim is accepted). 

To process the claim:

• 1. To file a claim, contact amsport.ca@gmail.com
  • Email heading: ‘Order# _____ - Warranty Claim’
  • Please attach photos of the defective item
  • Brief description 
  2. Securely package the merchandise. AM SPORT Pro Shop is not responsible for any damages for the package while in transit. Please write your order number on the outside of the wrapped box as given to you to request for a warranty claim. 
  3. Include a copy of the invoice inside the box. 
  4. Prepaid Shipping to:

  AM Sport Pro Shop (Order#_____)

  Unit 36 - 1675 The Chase Road,
  Mississauga, ON L5M 5Y7 
  
         5. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes the time it takes to ship               the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 

Click here to download Victor Canada's Warranty Intake Form

Toll Free 1-877-875-1070

Email: info@victorracquets.com